Grace. Hui is dedicated to delivering high-quality products and delivery services in the jewelry industry.

 

DELIVERY ESTIMATES

Non-customized products

Delivery time = Processing Time + Shipping Time

• Delivery time: 4-10 Business days
• Processing time is usually 1-2 Business days
• Shipping time is usually 3-10 Business days (it depends on your shipping address)

 

Customized Products

Delivery time = Processing Time + Custom time + Shipping Time

• Delivery time: 8-20 Business days
• Processing time is usually 1-2 Business days
• After the order is confirmed via email, the customization process will take 5-7 days
• Shipping time is usually 3-10 Business days (it depends on your shipping address)

 

 

SHIPPING RATES

Destination	Shipment Method	Delivery Time	Shipment Cost
US	Standard Shipping	7-10 business days	$6.99(FREE over $199)
	Fast Shipping	3-5 business days	$29.99
Other Countries	Standard Shipping	7-10 business days	$6.99(FREE over $199)
	Fast Shipping	3-5 business days	$39.99

Shipping Countries: We can ship to most countries (except remote areas). So when you fill in the shipping information during the ordering process, you find that there is no shipping address you need, which means that we cannot ship to your address.

 

 

CUSTOMS DUTY

Grace. Hui  is committed to providing a tax-inclusive service for all orders. This means that the price you pay at checkout includes all applicable duties and taxes. You will not need to make any additional payments when your package arrives at its destination. We will handle all necessary customs procedures to ensure your order clears customs smoothly.

If you have any questions, please feel free to contact us. We are here to assist you.

 

 

TRANSPORTATION INFORMATION

Orders are shipped during business days Monday – Friday (excluding holidays).

After you place your order, we will send you an order confirmation via email.
Please note that if the billing and shipping addresses provided do not match this may cause a delay in shipping your order.
Please note that multiple-item orders may result in split shipments based on stock availability. We will email tracking information when your order is fulfilled and shipped.

At this time, we do not ship to PO Box, APO/FPO, or international addresses.

For efficient delivery, we kindly request you to provide a detailed and accurate street address. This will help avoid shipping that may take longer. Please note that we cannot deliver to P.O. boxes. Kindly provide a valid street address for shipping.

Lost Shipments: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately. If your order is lost in transit, we will assist in tracking it and potentially submitting a claim. If confirmed lost, we will help you get the items reissued or returned for a refund.

Shipping Delays: In rare instances, there may be unpredictable shipping delays. While we will do everything possible to ensure your order is delivered on time, we are not responsible for delays caused by logistics companies. We do not refund or reissue orders due to delivery delays. If your order is significantly delayed, we will assist you in tracking it and potentially submitting a lost shipment claim.